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Technical Support Engineer(voice)

- 4 YearsBengaluru

Posted: 31 days ago

Job Description

Role: Technical Support Engineer

Location: Bangalore

Exp: Freshers/Experienced

Gender : Male


Skills & Eligibility Criteria:-

Graduate(from any educational stream).

Excellent communication skills in English

Job Description Technical Support Executive (Voice)

Providing excellent customer service support to customers during every single interaction

Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product
(Laptops,Desktops,Printer etc)

Assisting end users to avoid or reduce problem occurrences

Taking client system on remote and resolving the issue

Escalation and reproduction of technical issues for the development team

Troubleshooting Hardware / Networking/OS related queries of our global
customers Over Phone which involves working in different time zones

Should be well-informed about Computer and its Hardware

Should be customer-service oriented.

Neutral accent in communication.

Rotational shift

Should be willing to work in Voice Based process.

Cab Facility :Two way.


Salary: Not Disclosed by Recruiter
Industry: Recruitment / Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills:

Company Profile

Quess Corp Ltd (Magna Infotech)
Magna Infotech Pvt Ltd
View Contact Details+
Contact Details

Contact Company:Quess Corp Ltd (Magna Infotech)