"We have excellent openings for Service Desk Management having Minimum 8 months of experience in Service Desk.
Role: Service Desk Analyst Skill:
Minimum Skill Requirement:
Bachelor degree or 3 year diploma
Excellent communication skills, with neutral accent.
Excellent written communication skills with email etiquettes.
Fundamental Technical know-how on system trouble shooting
Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Good to Have:
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customers.
Domestic tech support can be considered post evaluating on Voice and accent of candidate.
BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
The position will close quickly upon finding the right candidate.
Please don't hesitate to email If you are interested for this opening or if you know of any candidates who may be interested."
Salary: Not Disclosed by Recruiter
Industry: IT-Software / Software Services
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time