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Service Desk Analyst

1 - 2 YearsChennai

Posted: 32 days ago

Job Description

Roles & Responsibilities

1. Receiving end user calls
2. Provide first level resolutions
3. Ticket creation/Categorization / Prioritization
4. Ticket escalation to respective Support Group
5. Incident resolution and recovery
6. Ticket Closure.


Salary: Not Disclosed by Recruiter
Industry: Recruitment / Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time
Keyskills:

Desired Candidate Profile





Company Profile

Magna Infotech Pvt Ltd
Magna Infotech Pvt Ltd
View Contact Details+
Contact Details

Recruiter Name:HR

Contact Company:Magna Infotech Pvt Ltd

Website:http://careers.magna.in