SKILL SET REQUIRED:
Any graduate discipline with excellent
communication and technical skill.
Ready to work in rotational shift(cab will be provided both the way)
salary-best in industry+night shift allowances and performance incentives.
Job Description for Tech Support Role
Providing excellent customer service support to customers during every single interaction
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product (Laptops,Desktops,Printer etc)
Assisting end users to avoid or reduce problem occurrences
Work in 24x7 environment, supporting customers worldwide(AMS, EMEA, APJ)
Engaging support as needed to ensure SLA demands are met .
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Proactively assisting internal or external businesses and end users to avoid or reduce problem occurrence.
Providing direction and guidance to process improvements.
Articulating recommendations and explain resolutions to clients
Only Male candidates should apply
Freshers/Exp can apply
Salary: Not Disclosed by Recruiter
Industry: Recruitment / Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time