Openings for L1 Technical Support Engineer(Voice)
Role: Technical Support Engineer
Gender : Male
Candidates waiting for results also can apply.
Skills & Eligibility Criteria:-
Graduate(from any educational stream).
Excellent communication skills in English
Job Description - Technical Support Executive (Voice)
Providing excellent customer service support to customers during every single interaction
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts for HP product
Assisting end users to avoid or reduce problem occurrences
Taking client system on remote and resolving the issue
Escalation and reproduction of technical issues for the development team
Troubleshooting Hardware / Networking/OS related queries of our global
customers Over Phone which involves working in different time zones
Should be well-informed about Computer and its Hardware
Should be customer-service oriented.
Neutral accent in communication.
Should be willing to work in Voice Based process.
Cab Facility :Two way
Salary: Not Disclosed by Recruiter
Industry: Recruitment / Staffing
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(Technical)
Employment Type: Permanent Job, Full Time