Having Minimum 2-4 years experience IPCC domain and good knowledge of integrating IPCC module with other end systems.
IVR Configurations, USSD configuration, Call centre and customer care Call flows.
1. Good hands on experience on IVR module of telecom domain.
IVR voice file configuration
IVR Access codes
IVR call trace and IVR call flow
Protocols: SIP,INTESS, ICDCOMM, RCOMM,
CSP, CTI, MSP and , UAP.
IVR File server
2. E2E knowledge on UAP and OMU configurations
E2E tracing of logs at UAP
Salary: Not Disclosed by Recruiter
Functional Area: IT Software - Telecom Software
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Technical Support Engineer
Employment Type: Permanent Job, Full Time